Privacy Policy

This privacy policy explains how accultlrai AS collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Last updated: January 2026

Data Controller Information

accultlrai AS is the data controller responsible for your personal data. Our contact information is:

  • Company: accultlrai AS
  • Registration Number: CVR 36985214
  • Address: Strøget 76, 1096 Copenhagen, Capital Region, Denmark
  • Email: [email protected]
  • Phone: +45 32943083

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our services. The data we collect includes:

  • Contact Information: Name, email address, phone number, company name, and job title when you contact us or request information about our services.
  • Account Information: Username, password, and profile information when you create an account for our analytics platform.
  • Usage Data: Information about how you interact with our website and platform, including IP addresses, browser type, pages visited, and time spent on our services.
  • Communication Data: Records of your communications with us, including emails, support tickets, and phone calls.
  • Technical Data: Device information, operating system, and technical specifications when you access our platform.

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and legal obligations:

  • Service Provision: To provide, operate, and maintain our restaurant analytics platform and related services.
  • Customer Support: To respond to your enquiries, provide technical support, and resolve any issues with our services.
  • Account Management: To create and manage your user accounts, process subscriptions, and handle billing.
  • Communication: To send you important updates about our services, security notifications, and respond to your requests.
  • Improvement: To analyse usage patterns and improve our website, platform functionality, and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Marketing: With your consent, to send you information about new features, services, and industry insights that may be of interest to you.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our cookie policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, and analytics services.
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and interests.
  • Business Transfers: In connection with any merger, acquisition, or sale of business assets, subject to appropriate data protection safeguards.
  • Consent: With your explicit consent for specific purposes not covered by this policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

  • Account Data: Retained for the duration of your account plus 3 years after account closure for legal and business purposes.
  • Contact Information: Retained for 5 years from last contact unless you request deletion.
  • Usage Data: Retained for 2 years for analytics and service improvement purposes.
  • Legal Documentation: Retained as required by applicable laws and regulations.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions recognising equivalent data protection standards
  • Binding corporate rules for intra-group transfers
  • Certification schemes and codes of conduct where applicable

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Access: Request information about the personal data we hold about you and obtain a copy of that data.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request restriction of processing of your personal data in specific situations.
  • Portability: Request transfer of your personal data to another service provider in a structured, machine-readable format.
  • Objection: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Incident response procedures and breach notification protocols

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where required by law, by sending you a notification. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Denmark, you can contact the Danish Data Protection Agency (Datatilsynet) at [email protected] or visit their website for more information about filing a complaint.